Institute for
Citizen-Centred Service

English

The mission of the ICCS is to promote high levels of citizen satisfaction with public-sector service delivery. The ICCS achieves its mission by undertaking research to identify citizens' service needs and expectations and by assisting the public sector in identifying and applying innovative, best practice service solutions which support quality service across all channels and respond effectively to citizens' service needs.

L'Institut des services
axés sur les citoyens

Français

La mission de l'ISAC est de promouvoir de hauts niveaux de satisfaction des citoyens à l'égard des services offerts par le secteur public. Afin de remplir sa mission, l'Institut réalise des études pour cerner les besoins et les attentes des citoyens en matière de services et aide le secteur public à repérer et appliquer des solutions novatrices pour offrir des services de qualité quel que soit le mode de prestation retenu et pour répondre efficacement aux besoins des citoyens en matière de services.

Institute for
Citizen-
Centred
Service
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  • Welcome to the all NEW

    Institute for Citizen-Centred Service

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  • Common Measurements Tool

    Surveys Made Simple.

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  • The Certified Service Manager™ Program

    Available Now

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  • Citizens First 6

    ICCS will soon publish the next iteration in the Citizens First series of research studies, targeted at identifying citizen expectations of public service.

    CF6 also explores public interest in new and emerging technologies to access government service. The survey is in the field and the national report will be published this summer.

    Learn

Featured Articles

  • ICCS WEBINAR ON THE MUNICIPAL REFERENCE...

    The Institute for Citizen-Centred Service (ICCS) in collaboration with the Joint Councils’ Service Mapping Sub-Committee (SMSC) invites you to

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    Moving forward with Municipal CMT: A word...

    Project Update – R.A. Malatest & Associates Ltd., April 31, 2012. ICCS and OMBI are developing a survey tool designed specifically to

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    India’s Aadhaar ID project turns...

    Here in the small village of Ambalavayal, in southern India, in a large dim room beside the local school, about 30 villagers sit patiently on

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  • CMT Update

    Following the latest CMT Review, the ICCS has implemented the resulting recommendations along with the changes suggested by the feedback from the

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    Citizens First 6 is now being fielded

    Citizens First 6 is now being fielded. Check back with our website soon!

    Do Canadians want more electronic services...

    PwC is launching new research to see if Canadians are ready to receive more services and information electronically through their phones,

    Read more

  • British Columbia Takes Top Spot in...

    Alberta ranks 2nd, Ontario 3rd in benchmarking study evaluating provincial websites British Columbia ranks first overall for its eGovernment

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    2012 Excellence in Public Service Delivery

    The Excellence in Public Service Delivery Award is a national award presented annually by the Public Sector Service Delivery Council (PSSDC) to

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    2012 Heintzman Leadership Award

    Nomination for the 2012 Heinzman Leadership Award are being accepted. Deadline is March 30th, 2012.

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