Articles

• Canada recognized for its focus on citizen-centred service improvement

Canada’s public sector service community is recognized as an international leader for its innovative citizen-centred service improvement practices and inter-jurisdictional collaborations across three levels of government.

• The Institute for Citizen Centred Service: Working Horizontally across the Canadian Public Sector
  Canadian Government Executive (CGE) Magazine (2002, issue 6)

The Institute for Citizen Centred Service: Working Horizontally across the Canadian Public Sector, highlights the formation, mission, tools, strengths and challenges of providing a platform for horizontal collaboration between federal, provincial, and municipal governments with a focus on service quality.