Service Delivery Clearinghouse
The Service Delivery Clearinghouse is a repository of research, policies, and best practices associated with improving service delivery to the public. It features links to other governments and professional organizations and it is hoped that this collection of initiatives will enable jurisdictions to keep abreast of emerging areas of interest and innovation.
Some topics of interest include,
- Single Window Service Delivery
- Service Clusters
- Blue Pages
- Alternative Service Delivery
- Call Centres
- Integrated Service Delivery
- eDemocracy
- Service Standards
To find out more about service delivery initiatives across Canada and/or around the world, visit the ICCS Links Directory. It offers a comprehensive listing of initiatives aimed at improving citizen service.