Research and Links

The following are links to other benchmarking efforts related to public-sector service delivery.

Canada

• Building a Public Sector Benchmarking Framework for Citizen Satisfaction Results (2000)
  Isobel Alice O'Connell
  Submitted to the University of Victoria
• Benchmarking Public Health in Ontario
  

United Kingdom

• Service First (UK)
  

United States

• Performance Measurement for Government
• American Productivity and Quality Centre
• The American Customer Satisfaction Index (ACSI)
• Benchnet: The Benchmarking Exchange
• The ICMA Center for Performance Measurement
• The Government Performance Project

International

• The Swiss Index of Customer Satisfaction