Licensed Survey Vendors

Originating in the UK 1995, Ethos Consultancy relocated to Dubai in early 2003. The Middle East has welcomed Ethos’ expert advice and customer service solutions with open arms. A team of 5 has matured to a team of 50 and we’re still growing. Our consultants have been handpicked from some of the most mature customer service markets in the world, ensuring experience and best practice is built into everything we do.

Through years of experience, Ethos has developed a unique combination of products and services to help our clients understand exactly how their business is performing through the eyes of both the customers and their employees.

Our products and services support a complete customer service measurement and improvement cycle and are at the forefront of cutting edge online solutions.

Ethos Consultancy’s involvement with ICCS and CMT benchmarking couldn’t have come at a better time. International customer service benchmarking is highly regarded and sought after in the Middle East. Many of our public sector clients appreciate there is a lot to be learnt from both Canadian and other western Governments when it comes to customer satisfaction. The level of service provided by the Canadian government is amongst the best in the world and provides an excellent benchmark against which to compare. Ethos is proud to be able to provide this service within the Middle East and strongly believes International Benchmarking is without a doubt one of the keys to achieving customer service excellence. Our first client in the Middle East was Abu Dhabi Police, who have recently been awarded with the Abu Dhabi Award for Excellence in Government Performance, specifically for the category Best Government Department for Customer Satisfaction.

We look forward to working with ICCS for many years to come.