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2012 Excellence in Public Service Delivery Award Nomination Site

2011 Winners of Excellence in Public Service Delivery Award

2010 Award Winner

 

About the Award

The Excellence in Public Service Delivery Award is a national award presented annually by the Public Sector Service Delivery Council (PSSDC) to an individual and a team/project within the Canadian public sector in recognition of their outstanding contribution to the promotion of excellence in public service delivery.

Recognizing that customers can be internal or external, excellence in public service delivery can be demonstrated by an individual or group with a strong service ethic who provides efficient, effective and seamless service delivery.

Nominations must be of individuals or teams/projects* that are employed by a jurisdiction who is a member of either the Public Sector Service Delivery Council (PSSDC) or the Public Sector Chief Information Officer Council (PSCIOC), including municipalities**, and that is:

  • Currently employed for more than 6 months with the member organization; and
  • Either a citizen/customer facing or internal support organization.

NOTE: For team nominations, the team lead is required to meet the above criteria.


* Project/Team

The project or team is a group of individuals, with appropriate and complementary professional, technical or specialist skills, who are responsible for carrying out the work detailed in a pilot/project/project plan; they can be experienced/subject matter experts, however, having novices can help provide a different perspective. The project or team can come from within or work across jurisdictions or from within units; the size will depend on the nature of the work being undertaken.

**The Government of Canada and all Canadian provincial and territorial governments are represented on either the PSSDC and/or PSCIOC. Canadian municipalities are represented on PSSDC by the Municipal Service Delivery Officials (MSDO) organization and, on PSCIOC, by the Municipal Information Systems Association (MISA).

Nominations Details

Each Award nomination must include:

  • A completed online Nomination Application with all pertinent information listed;
  • A Nomination Summary highlighting the achievements of the individual or team as a leader in promoting citizen-centred service (maximum of 1000 words); and,
  • Two letters of support/testimonials from individuals directly impacted by the service provided, who can testify to the nominee’s achievements (maximum of 500 words per letter).
  • Optional: One additional supporting document (maximum of 1000 words).

Nominations are to be submitted directly to the federal or provincial or territorial Jurisdictional Lead. To find out the contact information of your Jurisdictional Lead, please contact Maria Luisa Willan at the Institute for Citizen-Centered Service at maria.willan@iccs-isac.org or 416-325-3815.

Announcement of the 2012 Award winners will occur at the PSSDC/PSCIOC Joint Councils meeting in Regina, Saskatchewan, in September 2012.

NOTE: All submissions are the property of the ICCS. Submissions will be profiled on the ICCS website and may be used for presentation purposes to public sector officials in various jurisdictions.