Institute for Citizen-Centred Service (ICCS) - ICCS Links Directory Choose a Topic

This page is designed to be a single source for information about service delivery initiatives across Canada and around the world. Please browse the sites* and share this resource with your colleagues.

Benchmarking/Surveying (12)

e-Government (37)
Australia , Other , United Kingdom ...

Innovations in Service Delivery (32)
Awards & Recognition , Citizen Satisfaction , Framework & Guidelines ...

Public Sector/Non-Profit Organizations (18)

Service Delivery in Canada (123)
Alberta , British Columbia , Canadian Municipalities ...

testing (0)
11111 , 112 , testing ...

New Links	Date Added
Boomers prefer PCs, but Gen Y wants smart phones	4/28/2009
Welsh Assembly Government	2/4/2009
ICCS mentioned in New Zealanders' Experience September Newsletter	10/2/2008
ICCS signs CMT Licensing Agreement with Knowledge4You	4/16/2007
Irish Civil Service Customer Satisfaction Survey 2006 Report	9/29/2006
Consultation Published on Shared Services Strategy for Scotland	6/9/2006
Article: Words, Words, Mere Words: An Analysis of Services Customers’ Perception of Evaluative Concepts	6/9/2006
UK Report: Delivering Effective Services Through Contact Centres	6/8/2006
Privacy in the Public Sector: Challenges & Solutions	6/8/2006
Report: Framework for Action - A Modern Ontario Public Service	6/7/2006

Popular Links	Hits
Nova Scotia: Improvements lead to more satisfied motorists	2217
Nova Scotia: Improvements lead to more satisfied motorists	2085
The 411 on 311 - Adopting a Single Number Service	2058
Customer Service Direct	1972
Canada: A toolkit for marketing your online services	1673
Uk - Achieving Value for Money in the Delivery of Public Services	1671
Common Measurements Tool (CMT)	1574
Telehealth Ontario	1501
Judgment Enforcement Registry	1436
New Brunswick Community College Network	1369

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*References to any organization, publication or Web site are external to the ICCS and are therefore the sole responsibility of the organization in question.