What is the basis of the “Common Language”?
BTEP’s GSRM Programs and Services “Top Model” provides the common lanugage. This model contains rows that are formed by public and provider program fields, defined as broad areas of need. Public program fields are identified by the public needs recognized by the government, and provider program fields are identified by the needs of provider organizations that serve the public and that are recognized by the government. The columns correpond to service output types – groupings of services that do similar things. Services are defined in BTEP as producing a final valued output that contributesto the goals of one or more program(s).
The Governments of Canada Strategic Reference Models (GSRM) Top Model for Programs and Services is represented in this matrix.
Public program fields are used to classify major business modeling elements* such as organizations, programs, services, business processes and business information according to the needs they address, using the following definitions:
Public Program Fields |
Recognized Public Needs |
(Socio-) Economic Development |
Need to organize, work, trade and prosper |
Need for protection from economic crimes |
|
Science and Knowledge Development |
Need for new knowledge |
Natural Resources Development |
Need to use/consume natural resources |
Need to sustain/renew natural resources |
|
Environmental Protection |
Need to enjoy and rely on the natural environment |
Public Health |
Need for protection from illness and disease |
Legal, Collective, Democratic & Human Rights Protection |
Need for recognition and protection of legal, collective, human, and democratic rights and freedoms |
Social Development |
Need to overcome disadvantages |
Need to help others and share prosperity and community |
|
Cultural Development |
Need for preservation of identity, history, tradition, values |
Educational Development |
Need to develop human capabilities |
Public Safety |
Need for protection from natural and built hazards |
Needs for protection from violent crime |
|
Justice |
Need for fair and just treatment |
Need to sanction (punish) law-breakers |
|
National Security & Defence |
Need for protection from insurrection, terrorism, international threats and defence of freedom |
*Any particular element may be classified under several program fields.
Similarly, provider program fields can be used to classify business-modeling elements according to needs addressed with the following definitions:
Provider Program Fields |
Recognized Provider Needs |
Public Policy, Planning and Management Services |
Need to address public needs and accomplish public goals |
Corporate Policy, Planning and Management Services |
Need to shape the enterprise to accomplish public goals |
Integrated Delivery Services |
Need to integrate service delivery from different program fields |
Communications Management Services |
Need to communicate with the public and with providers including the government |
Human Resources Management Services |
Need to deploy and steward the government's human resources |
Financial Management Services |
Need to deploy and steward the government's financial resources |
Information Management & Technology Services |
Need to deploy and steward the government's information |
Supply Chain Management Services |
Need to ensure supply and conserve the government's resource expenditures |
Administrative Services |
Need to deploy and use the government's resources, facilities and assets |
Facilities and Assets Management Services |
Need to maintain and steward the facilities and assets entrusted to the care of the government's |
Professional Services |
Need to comply with laws, regulations and best practices as an enterprise |
The program fields provide a complete, consistent and normalized classification of business modeling elements according to the needs addressed by the element. The GSRM relates outcomes to needs by defining outcomes as desired trends in the level of need. An example is the public’s need for protection from violent crime (public safety program field) which is closely related to the outcome of improved public safety, which is measured by a reduction over time in the number and consequences of violent crime. In this way, the Programs and Services Top Model relates business elements to outcomes.
The columns of the GSRM Programs and Services Top Model, formed by service output types, correspond to groupings of different service outputs that have similar properties. They allow major business elements (organizations, programs, services, processes, and information) to be classified according to the outputs they are associated with, as defined in this table.