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Integrating Service Delivery
[Please note: Shipping & handling fees are based on 20% of the sub-total for Canada and USA. International orders, for GST exemption or to purchase institutional softcopies - please contact us for a shipping quote]If you wish not to purchase through PayPal, please click here. |
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Citizens First 5 NOW AVAILABLE
Citizen’s First 5 is the latest in a series of world-class research studies looking at understanding how the public perceives the quality of public services they have recently received... Discount of 25% for 10 or more copies
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Citizens First 5 Insights Bulletin A resource for government service providers. To order full copies full copies of the bulletin, please complete this form. [Please note: Shipping & handling fees are based on 20% of the sub-total for Canada and USA. International orders or for GST exemption - please contact us for a shipping quote] |
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Taking Care of Business 2 and Citizens First 4 Bundle (Full Reports)
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Taking Care of Business 2 and Citizens First 4 Bundle (Summary Reports)
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Answering the Call
Canadians love the telephone. Even in today's multi-channel world the telephone is one of the most frequently used service delivery methods - so much so that it is often referred to as "the people's channel". Discount of 25% for 10 or more copies[Please note: Shipping & handling fees are based on 20% of the sub-total for Canada and USA. International orders or for GST exemption - please contact us for a shipping quote]If you wish not to purchase through PayPal, please click here. |
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Citizens First 4
Citizens First 4 is an exciting undertaking by the public sector in Canada. The work is full of fresh insights and comprehensive information on how citizens and clients of the Canadian public sector perceive the services they receive from governments at the municipal, provincial/ territorial and federal levels. Discount of 50% for 10 or more copies of each report
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Citizens First 3
Citizens First 3 is an exciting undertaking by the public sector in Canada. The work is groundbreaking in its scope, its goals, and its analysis. It provides fresh insights and comprehensive information on how citizens and clients of the Canadian public sector perceive the services they receive from governments at the municipal, provincial/ territorial, and federal levels. More... Discount of 50% for 10 or more copies of each report
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Taking Care of Business 2
A collaborative effort between public sector organizations across Canada, Taking Care of Business 2 explores Government-to-Business service delivery from the perspective of the business community. Discount of 50% for 10 or more copies of each report[Please note: Shipping & handling fees are based on 20% of the sub-total for Canada and USA. International orders or for GST exemption - please contact us for a shipping quote]If you wish not to purchase through PayPal, please click here. |
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Taking Care of Business
A collaborative effort between more than 20 public-sector organizations from across Canada, Taking Care of Business is a landmark study that, for the first time, explores Government-to-Business service delivery from the perspective of the business community. More... Discount of 50% for 10 or more copies of each report
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Digital State at the Leading Edge
Digital State at the Leading Edge fills a serious gap in the literature by offering a comprehensive, comparative analysis of the evolution of e-governance in Canada. Discount of 50% for 10 or more copies of each cover back[Please note: Shipping & handling fees are based on 20% of the sub-total for Canada and USA. International orders or for GST exemption - please contact us for a shipping quote]If you wish not to purchase through PayPal, please click here. |
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