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| Government Services Delivery (PowerPoint) |
8/7/2002 |
Author: Ekos Research Associates Inc.
Sponsor: HRDC
Key topics: Expectations, Privacy, Security, Channels, Trust, Preferences
A PowerPoint presentation from Ekos Associates Inc. on government service delivery; covering: methodology, service delivery, privacy landscapes, service channels, expectations, and outlooks. |
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| Public Opinion Research in the Government of Canada |
8/1/2002 |
Author: Communication Canada
Sponsor: Communication Canada
Key topics: Awareness, Service Delivery
First annual report summarizing public opinion research projects undertaken by government departments and agencies. This report presents an overview of the wide variety of research projects undertaken by the Government over the past year to ensure programs and services better respond to the needs of all Canadians. |
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| Qualitative Evaluation of the Canlearn Interactive Web Site (2003) |
7/1/2003 |
Author: Ad Hoc Research and Patterson, Langlois Consultants
Sponsor: Strategic Policy Communications HRDC
Key topics: Focus Groups, Internet, Students, Youth
Focus group research conducted on the Canlearn Interactive website. Research focused on intuitiveness, functionality, overall impressions, usefulness of tools, and other content. |
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| Canada Student Loans Program – HRDC Client Satisfaction Survey |
7/1/2002 |
Author: Compas Inc.
Sponsor: HRDC
Key topics: Citizen-centred, Expectations, Focus Groups, Perceptions, Satisfaction, Usage, Youth
Tests satisfaction with CSLP programs and services for clients with recent interactions including those who are in collection. Identifies and ranks areas of concern as well as improvement suggestions. |
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| On-Line Research for The Government On-Line Initiative |
7/1/2002 |
Author: Ipsos Reid
Sponsor: Treasury Board of Canada
Key topics: Channels, Expectations, Internet, Preferences, Privacy, Security, Trust
An in-depth look at the preferences, needs, and level of trust that Canadians have with the Government Online initiative. |
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| Best Practices: Multi-Channel Integration |
6/20/2003 |
Author: Service Transformation Committee
Sponsor: Government of Canada
Key topics: Channels, Service Delivery
A thirty slide presentation on best practices within the private, federal public, and provincial public sectors concerning multi-channel integration. |
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| Modernizing Service for Canadians: Qualitative Research Report |
6/16/2003 |
Author: GPC International
Sponsor: Human Resources Development Canada
Key topics: Expectations, Focus Groups, Privacy, Trust
Twelve slide presentation on research study conducted to obtain information on HRDC clients concerning: their experiences with HRDC, interpretation of terminology, interactions with GoC, and level of comfort with sharing personal information. |
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