| Compassion Project Focus Group #1: Funeral Directors |
1/1/2002 |
Author: Wayne Alan Marsh Independent Facilitation Services
Sponsor: N/A
Key topics: Awareness, Service Delivery, Citizen-centred, Focus Groups
A focus group study conducted with Funeral Directors in Nova Scotia discussing the benefits of third party service and duplicity of information within government organizations surrounding death. |
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| Compassion Project Focus Groups #2 & 3: Citizens |
1/1/2002 |
Author: Wayne Alan Marse Independent Facilitation Services
Sponsor: N/A
Key topics: Awareness, Service Delivery, Citizen-centred, Focus Groups, Privacy
A focus group study conducted with citizens of Nova Scotia discussing the benefits of third party service and duplicity of information within government organizations surrounding death. |
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| Policy On Alternative Service Delivery |
1/4/2002 |
Author: Treasury Board of Canada Secretariat
Sponsor: Treasury Board of Canada Secretariat
Key topics: Implementation, Service delivery, Citizen-centred, Single Window
Government policy on alternative service delivery as of April 2002. Sections include the definition of alternative service delivery, policy objectives, policy statement, application, policy requirements, case analysis, ASD plans, requirements for submission to the treasury board, "accountabilities, roles and responsibilities," monitoring, and general references. |
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| A Policy Framework for Service Improvement in the Government of Canada |
6/1/2000 |
Author: Treasury Board of Canada Secretariat
Sponsor: N/A
Key topics: Satisfaction, Service Delivery
This document describes a policy framework for use by departments and agencies to improve service to Canadians. It is designed to provide a common understanding of the service improvement initiative necessary for a successful and co-ordinated implementation across the Government of Canada. |
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| A Market Research Survey For The City Of Kamloops Fibre Optic Utility Project |
06/09/2001 |
Author: The Advanced Technology Centre, University College of the Cariboo
Sponsor: The City of Kamloops
Key topics: Internet, Surveys
The City of Kamloops is interested in examining the feasibility of establishing a Fibre Optic Utility to provide high speed, ubiquitous and inexpensive telecommunications infrastructure to the citizens and businesses of Kamloops. With such an infrastructure in place it is hoped that Kamloops would become a preferred location for high technology, increased business development and operations. |
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| Toward Citizen-centred Service Case Studies, Volume II |
1/1/1999 |
Author: Task Force on Service Delivery
Sponsor: N/A
Key topics: Citizen-centred, Service Delivery, Expectations
Thirty-four different case studies centred on alternative service delivery arrangements. Cases are segmented into the following sections: "The Citizen's View," "Partnerships and Arrangements with the Private Sector," and "Partnerships and Arrangements with other government departments, governments and communities." (pages 1 - 112 of a 339-page document.) |
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| Innovations and Good Practices in Single-Window Services |
3/1/1999 |
Author: Stephen Bent, Kenneth Kernaghan, Brian Marson
Sponsor: Citizen-Centred Service Network
Key topics: Service Delivery, Single Window
Eighteen different case studies covering best practices in single window service delivery. Some are a little dated as far as technology issues, but there are still excellent insights in partnering, service design, various service structures, and general implementation of single window service delivery mechanisms. |
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| Best Practices: Multi-Channel Integration |
6/20/2003 |
Author: Service Transformation Committee
Sponsor: Government of Canada
Key topics: Channels, Service Delivery
A thirty slide presentation on best practices within the private, federal public, and provincial public sectors concerning multi-channel integration. |
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| Self-Service Options via the Internet (SSOI) Website Testing |
3/1/2003 |
Author: Self-Service Options via the Internet (SSOI) Website Testing
Sponsor: HRDC
Key topics: Focus Groups, Internet, Satisfaction
Research report conducted for HRDC focusing on self-service options via the Internet (SSOI) website testing. Report focuses on navigation, clarity of information, intuitiveness, general appeal, and alternative methods for improvement. |
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| HRDC Youth At Risk Qualitative Research |
4/17/2002 |
Author: Sage Research Corporation
Sponsor: HRDC
Key topics: Youth, Employment, Focus Groups, Preferences, Expectations
This research was endeavored to assist in developing a communication approach that responds to the employment information needs of youth-at-risk, and for supporting community-based service providers (CSPs). |
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