| Rethinking the Information Highway: Understanding Privacy and Security |
3/1/2002 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Internet, Perceptions, Privacy, Security, Trust
Analyzes and summarizes the privacy and security data from the Rethinking the Information Highway Series. Focuses on privacy landscape, security landscape, personal information online, privacy, and security & government. |
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| Rethinking the Information Highway: Delivering Service To Canadians |
3/1/2002 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Channels, Expectations, Internet, Preferences, Satisfaction, Security, Service Delivery, Usage
A summary report within the Rethinking the Information Highway Series focused on service delivery, most recent contacts, clients, and channel usage. Spring 2002 and Fall 2001 reports also available. |
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| Modernizing Services for Canadians: An Overview of What is Known |
6/1/2002 |
Author: EKOS Research Associates Inc.
Sponsor: Various
Key topics: Expectations, Preferences, Privacy, Satisfaction, Security, Service Delivery, Single Window, Technology, channel, Internet, Usage
Excellent summary report from the Rethinking the Information Highway research surveys. Captures overall service delivery needs, expectations, attitudes, and awareness of Canadians, and summarizes what is known with respect to citizens' expectations relevant to the MSC initiative. |
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| Reconnecting Government With Youth IV: A Syndicated Public Opinion Study |
3/1/2001 |
Author: Ipsos Reid
Sponsor: Various
Key topics: Awareness, Employment, Expectations, Internet, Preferences, Satisfaction, Youth
Fourth iteration of a study to examine the connection between young people in Canada and the federal government. Includes performance rankings, approval ratings, access, and issues such as unemployment. |
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| Rethinking Government 2003 - Wave One |
3/1/2003 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Expectations, Internet, Preferences, Privacy, Satisfaction, Security
Rethinking Government studies the feelings of Canadian Citizens towards a variety of issues: optimism and security, priorities, performance, health care, immigration, cities, relocation, Canadian heritage, language policy, Quebec, political ideology, and Internet use. Very little of the data is applicable to HRDC or service delivery. |
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| Rethinking the Information Highway: Volume One Data Sets |
1/1/2002 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Internet, Privacy, Satisfaction, Security, Trust, Usage
Rethinking the Information Highway is an ongoing study tracking key penetration and usage indicators, satisfaction levels, and other existing patterns of behavior related to the information highway. |
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| Rethinking the Information Highway: Volume Two Data Sets |
1/1/2002 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Channels, Expectations, Internet, Preferences, Privacy, Technology, Trust
Rethinking the Information Highway is an ongoing study tracking key penetration and usage indicators, satisfaction levels and other existing patterns of behavior related to the information highway. |
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| Trust, Ethics, and Corruption: What the Public Really Thinks |
3/1/2002 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Perceptions, Privacy, Trust
Part of the Rethinking Government study, reports on 'true' public perceptions of trust and ethics issues in relation to all levels of governments. |
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| Rethinking Government: 2002 Compendium |
11/1/2002 |
Author: Ekos Research Associates Inc.
Sponsor: Various
Key topics: Expectations, Preferences, Satisfaction, Service Delivery, Single Window, Trust, Usage, Youth
The final report (321 pages) on Rethinking Government for 2002, covering public opinions on a wide array of issues. Of particular note is the "elite" survey which gives a segmented look at the opinions and concerns of "decision makers." Note service delivery section from page 70 - 100. Summary is primarily from this section. |
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| Multi Channel Service Delivery Focus Group Research |
1/1/2003 |
Author: Compas Inc.
Sponsor: Treasury Board Secretariat, Government of Canada
Key topics: Expectations, Focus Groups, Perceptions, Preferences, Privacy, Satisfaction, Service Delivery, Usage
Excellent report focused on understanding Canadians' expectations, perceptions, and preferences related to multi-channel service delivery. Particularly strong on drivers of channel selection and privacy issues. |
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