Taking Care of Business 3

Taking Care of Business 3 is the latest in a series of world-class research studies looking at understanding how businesses perceive the quality of public services they have recently received, what expectations they have of government when receiving services in Canada, and how governments in Canada can improve service delivery to the business community.  The report will focus on these issues and more, and provide public sector service managers with practical suggestions on what they can do to meet customer’s expectations.

Taking Care of Business will be fielded from March to May 2010.  More than 3,500 Canadians across the country will participate via phone and internet.  Results will be published in the summer of 2010.  Watch for updates on our website over the coming months as the project progresses.

Click here for more information on the study.