Research and Links

The following are links to other benchmarking efforts related to public-sector service delivery.

Canada

Building a Public Sector Benchmarking Framework for Citizen Satisfaction Results (2000) (650 K)
Isobel Alice O'Connell
Submitted to the University of Victoria

Benchmarking Public Health in Ontario 

United Kingdom

Public Sector Benchmarking Service (UK)

Service First (UK)

The People's Panel (UK)

United States

Performance Measurement for Government

American Productivity and Quality Centre

The American Customer Satisfaction Index (ACSI)

Benchnet: The Benchmarking Exchange

The ICMA Center for Performance Measurement

The Government Performance Project

The American Customer Satisfaction Initiative

International

The Swiss Index of Customer Satisfaction