 |
Lac Carling 2008
The Lac Carling Congress annually brings together senior ESD practitioners from all three levels of government in Canada with private sector companies who are or wish to be partners in the delivery of ESD solutions. The event focuses on the advancement of electronic delivery of government services in Canada. |
|
 |
Answering the Call
Canadians love the telephone. Even in today’s multi-channel world the telephone is one of the most frequently used service delivery methods – so much so that it is often referred to as “the people’s channel”. |
|
 |
Digital State at the Leading Edge
Digital State at the Leading Edge fills a serious gap in the literature by offering a comprehensive, comparative analysis of the evolution of e-governance in Canada. |
|
|
|
Citizens First 5 Research
Citizen’s First 5 is the latest in a series of world-class research studies looking at understanding how the public perceives the quality of public services they have recently received, what expectations they have of government when receiving services in Canada, and how governments in Canada can improve service delivery....
Citizens First 4 is still available here. |
|
|
|
The ICCS Research Repository
offers access to work produced by members of the public service. The documents reflect aspects of improving citizen satisfaction, service delivery and service quality in the public sector. |
|
|
The Common Measurements Tool
is a consistent set of questions and scales for conducting client satisfaction surveys. The ICCS also maintains a CMT benchmarking database facilitating the comparison of data across jurisdictions. |
|
|
Publication Release: Integrating Service Delivery by Dr. Kenneth Kernaghan
» 9/5/2008
2008 Heintzman Award Winner Announced
» 6/2/2008
Citizens First 5 Research
» 10/30/2007
Citizen’s First 5 is the latest in a series of world-class research studies looking at understanding how the public perceives the quality of public services they have recently received, what expectations they have of government when receiving services in Canada, and how governments in Canada can improve service delivery. The report will focus on these issues and more, and provide public sector managers with practical suggestions on what they can do to meet the customer’s expectations.
Citizen’s First 5 will be fielded from October-December 2007. More than 6,000 Canadians across the country will participate via mail and Internet. Results will be published in Spring 2008. Watch for updates on our website over the coming months as the project progresses.
|
|
|
|
