(http://www.apqc.org) - 3/1/2004
APQC, an internationally recognized non profit organization, provides expertise in benchmarking and best practices research. APQC helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace.

(http://www.angustel.ca) - 3/2/2005
This website is administered by Angus Telemanagement Group and provides the latest industrial information on telecom business and technology.

(http://www.quality.nist.gov/) - 3/1/2004

(http://www.pppcouncil.ca) - 3/2/2005

(http://www.capam.comnet.mt/) - 3/1/2004
The Commonwealth Association for Public Administration and Management (CAPAM) is dedicated to strengthening public management and consolidating democracy and good governance throughout the Commonwealth.

(http://www.epa.gov/customerservice/) - 3/1/2004
EPA's Customer Service Program (CSP) will enable the agency and its employees to increase their customer focus and understand that when we serve our customers well, we can better accomplish our mission of protecting public health and the natural environment.

(http://www.iiasiisa.be/egpa/agacc.htm) - 3/1/2004
The European Group of Public Administration is a Regional Group of IIAS whose purpose is to strengthen contacts and exchanges among European specialists in Public Administration, both scholars and practitioners

(http://www.floridasterling.com/) - 3/1/2004
Established in 1992, the Florida Sterling Council is a public/private not-for-profit corporation supported by the Executive Office of the Governor.

(http://www.incoming.com/) - 3/2/2005
The Incoming Calls Management Institute (ICMI)'s website features a dedicated section for "Call Centre Knowledge Online" designed to help with all of your call center management needs.

(http://www.icma.org/main/sc.asp?t=0) - 3/1/2004
Local governments are facing challenging fiscal times. Decreasing revenues and increasing demands make delivering quality services to residents more challenging than ever. One alternative available to help cities and counties with their collection services is the ICMA/National Association of Counties Debt Collection Program.

(http://www.ipac.ca/) - 3/1/2004
IPAC is an association of people who are dedicated to excellence in public sector management and governance.

(http://www.napawash.org/) - 3/1/2004
The National Academy of Public Administration is an independent, non-partisan organization chartered by Congress to assist federal, state, and local governments in improving their effectiveness, efficiency, and accountability. For more than 35 years, the Academy has met the challenge of cultivating excellence in the management and administration of government agencies.

(http://www.nqi.ca/) - 3/1/2004
NQI is Canada's leading authority on the development and sustainability of excellence through quality and healthy workplace environments.

(http://www.utexas.edu/research/cswr/survey/site/) - 3/1/2004
The Organizational Excellence Group provides surveying services to over a hundred state agencies and institutions of higher education.

(http://www.soc.kuleuven.ac.be/io/trust/eindex.htm) - 3/1/2004
The project citizen governance: quality and trust in government was commissioned by the ministry of the Flemish Community (2000-2004). The aim of the project is to investigate whether the implicit link between quality of public service delivery, satisfaction with service delivery and trust in government can be validated both theoretically and empirically

(http://www.camacam.ca) - 2/24/2005
The Canadian Association of Municipal Administrators is a national, non-profit association open to all municipal managers, including: city clerks; any person who is employed in a management capacity in the administration of a Canadian municipality; and, any person who is employed in an executive capacity in a national, regional, provincial, or territorial municipal organization dealing with municipal management and administration.

(http://www.eoq.org/) - 3/1/2004
The EOQ is the European interdisciplinary organization striving for effective improvement in the sphere of quality management as the coordinating body and catalyst of its Full Member Organizations (FMOs).

(http://www1.worldbank.org/publicsector/civilservice/alternative.htm) - 3/2/2005