| États-Unis – Êtes-vous admissibles à de l’aide fédérale?
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(http://www.govbenefits.gov/govbenefits_en.portal) - 6/4/2006
A new Web site from the U.S. Department of Labor is helping Americans determine their eligibility for hundreds of federal and state assistance programs. The new Web site offers a free, easy-to-use and confidential way to find out what government benefits residents are eligible for and explains the application process to them.
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| UK Online
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(http://www.ukonline.gov.uk/) - 3/2/2005
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| Texas Online
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(http://www.texasonline.state.tx.us/) - 3/2/2005
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| Singapour – Portail commercial pratique à guichet unique
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(https://licences.business.gov.sg/SHINE/sop/WebPageHandler?p=OASIS&pn=SelectLicences) - 6/1/2006
The Online Business Licensing Service promises new levels of service and convenience for individuals who need to do various kinds of transactions in Singapore. This is all part of the government's efforts to streamline, simplify and integrate the application of licenses from various agencies while reducing both time and cost. One form can now be used to apply for multiple licenses.
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| Rapport de vérification : Mesurer l’efficience et l’efficacité du gouvernement en ligne
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(http://www.anao.gov.au/WebSite.nsf/Publications/2C3CDF64278872A9CA256FA2007F445E) - 3/2/2005
The report by the Australian Nation Audit Office examines whether agencies are measuring the efficiency and effectiveness of the delivery of services through the Internet, and to evaluate the adequacy of these methods. The report provides background to the audit and a discussion of the different levels of Internet service delivery. |
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| Rapport de vérification : Mesurer l’efficience et l’efficacité du gouvernement en ligne
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(http://www.anao.gov.au/WebSite.nsf/Publications/2C3CDF64278872A9CA256FA2007F445E) - 3/2/2005
The report by the Australian Nation Audit Office examines whether agencies are measuring the efficiency and effectiveness of the delivery of services through the Internet, and to evaluate the adequacy of these methods. The report provides background to the audit and a discussion of the different levels of Internet service delivery. |
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| Australie – une publication met en évidence le cybergouvernement de pointe
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(http://www.agimo.gov.au/publications/2005/04/enhancing_productivity) - 4/14/2005
Transforming Government: Enhancing Productivity is a publication released by the Australian government that highlights e-government services in 3 broad areas: Meeting community needs, facilitating business, and improving government. The report offers diverse collection of case studies that offer examples of effective use of information and communications technology to improve service delivery. |
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| Guide Web du gouvernement australien
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(http://www.agimo.gov.au/webguide) - 3/23/2005
The Australian Government Information Management Office (AGIMO) has published a web guide outlining obligations, policies and tools for building and maintaining websites. Public servants can refer to the web guide for planning, design, content and maintenance information. The guide is an attempt to improve the quality and the consistency of federal government websites. |
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| Centrelink
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(http://www.centrelink.gov.au/) - 3/1/2004
Centrelink is an Australian Government agency delivering a range of services to the community. Our website can make it easier for you to explore your options, know what questions to ask and find out more about how we can help you. |
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| Court Service's: remplir des formulaires en ligne
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(https://www.courtservice.gov.uk/countycourtformsonline/Home.go) - 3/2/2005
In an effort to improve court services and delivery of service, users of nine county courts in England and Wales can now log on to the Internet to access court forms. The 6-month pilot project, makes interacting with courts more convenient, allowing users to search, fill-in and also submit court forms online. If the process requires a fee, payment can be made via the Internet. |
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| Customer Service Direct
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(https://www.csduk.com/csd/) - 5/19/2005
Customer Service Direct, a partnership between the Suffolk County Council, Mid Suffolk District Council and BT, aims to revolutionalise public services by reducing duplication and inefficiency in back office services. These service centres provide face-to-face and telephone contact services, allowing for easy access to information and services all under one roof. It is based on a system pioneered and developed in New Brunswick, Canada, where they have seen significant increase in customer satisfaction. |
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| Delaware Health & Social Services - Division of State Service Centers (DSSC)
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(http://www.state.de.us/dhss/dssc/index.html) - 3/9/2005
The Division of State Service Centers (DSSC) administers a number of programs and services, as well as a statewide network of safe, secure, well-maintained and efficiently operated service centers . These centers, 14 in total, serve as multi-service facilities in which various public and private agencies are collocated. The goal of the centers is to promote access to Delaware's health and human service system. |
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| DirectGov
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(http://www.direct.gov.uk/Homepage/fs/en) - 3/2/2005
Designed around the needs of the user, Directgov allows users to find and access government information and services by bringing together information from access various departments into one place. |
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| eCitizen
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(http://www.ukonline.gov.uk/) - 3/2/2005
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| e-democracy.gov.uk
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(http://www.edemocracy.gov.uk/) - 3/2/2005
This site is maintained by Cabinet Office in the United Kingdom, to support the Government's consultation on eDemocracy. Citizens can engage in public sector matters by viewing proposals and related background materials, participating in on-line discussions and putting forward suggestions. |
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| Hong Kong: au-delà du centre multiservice ministériel
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(http://www.info.gov.hk/eu/english/news/news_events/news_events.html) - 3/23/2005
This recent conference, held in Hong Kong, was intended to give participants from the government a better understanding of the potential benefits from the adoption of an integrated service model. Speakers drew on their own experiences and offered insights into providing citizen-centred service and managing intra-government partnerships and customer relationships. Conference material is available on the website. |
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| My California
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(http://www.ca.gov/state/portal/myca_homepage.jsp) - 3/2/2005
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| National Electronic Library for Health (NeLH)
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(http://www.nelh.nhs.uk/default.asp) - 3/2/2005
The NELH is a comprehensive resource that aims to provide access to the most current knowledge and know-how to support healthcare-related decisions. Patients, healthcare professionals and the public can research and educate themselves on a variety of subjects posted in the electronic library. |
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