Institute for Citizen-Centred Service (ICCS)

This page is designed to be a single source for information about service delivery initiatives across Canada and around the world. Please browse the sites* and share this resource with your colleagues.

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Benchmarking/Surveying (12)

e-Government (37)
Australia , Other , United Kingdom ...

Innovations in Service Delivery (32)
Awards & Recognition , Citizen Satisfaction , Framework & Guidelines ...

Public Sector/Non-Profit Organizations (18)

Service Delivery in Canada (122)
Alberta , British Columbia , Canadian Municipalities ...

NEW LINKS	DATE ADDED
ICCS signs CMT Licensing Agreement with Knowledge4You	4/16/2007
Consultation Published on Shared Services Strategy for Scotland	6/9/2006
Article: Words, Words, Mere Words: An Analysis of Services Customers’ Perception of Evaluative Concepts	6/9/2006
UK Report: Delivering Effective Services Through Contact Centres	6/8/2006
Privacy in the Public Sector: Challenges & Solutions	6/8/2006
Report: Framework for Action - A Modern Ontario Public Service	6/7/2006
USA - Are You Eligible for Federal Aid?	6/4/2006
The 411 on 311 - Adopting a Single Number Service	6/1/2006
Uk - Achieving Value for Money in the Delivery of Public Services	6/1/2006
Article: Government Service Quality Continues to Improve	6/1/2006

POPULAR LINKS	HITS
Nova Scotia: Improvements lead to more satisfied motorists	1691
Nova Scotia: Improvements lead to more satisfied motorists	1559
The 411 on 311 - Adopting a Single Number Service	1385
Canada: A toolkit for marketing your online services	1291
Customer Service Direct	1274
Uk - Achieving Value for Money in the Delivery of Public Services	1262
Telehealth Ontario	1180
New Brunswick Community College Network	971
Customer Service (CustomerService.gov)	965
West Sussex County Council Product Catalogue	892

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*References to any organization, publication or Web site are external to the ICCS and are therefore the sole responsibility of the organization in question.