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Research Repository - DETAILS/BROWSE
| A Market Research Survey For The City Of Kamloops Fibre Optic Utility Project |
06/09/2001 |
Author: The Advanced Technology Centre, University College of the Cariboo
Sponsor: The City of Kamloops
Key topics: Internet, Surveys
The City of Kamloops is interested in examining the feasibility of establishing a Fibre Optic Utility to provide high speed, ubiquitous and inexpensive telecommunications infrastructure to the citizens and businesses of Kamloops. With such an infrastructure in place it is hoped that Kamloops would become a preferred location for high technology, increased business development and operations. |
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| A Policy Framework for Service Improvement in the Government of Canada |
6/1/2000 |
Author: Treasury Board of Canada Secretariat
Sponsor: N/A
Key topics: Satisfaction, Service Delivery
This document describes a policy framework for use by departments and agencies to improve service to Canadians. It is designed to provide a common understanding of the service improvement initiative necessary for a successful and co-ordinated implementation across the Government of Canada. |
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| A Repository for E-Government Knowledge Sharing |
07/01/2005 |
Author: Riley Information Services
Sponsor: Public Works & Government Services Canada – IT Services Branch
Key topics: E-Government, Implementation, Perceptions
This report presents findings on the advisability, feasibility, and strategy for facilitating e-government knowledge sharing throughout governments by way of a repository. The document addresses the main concerns of those interviewed for the study. The report asks why this should be done, who should get access and whether or not proceeding with such a plan could be considered feasible. The paper then looks at ways to accommodate all of these concerns when going forward with a repository project and outlines the rationale behind maintaining information repositories in government. |
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| Access to Over-the-Counter Services Focus Groups – November, 2002 |
23/01/2003 |
Author: Research Innovations
Sponsor: Government of Alberta
Key topics: Channels, Disabled, Focus Groups, Satisfaction, Seniors, Service Delivery
Research Innovations was contracted to conduct qualitative research on how to improve access to the Government of Alberta’s over-the-counter services. Consequently, six focus group discussions were conducted with Albertans who have recently accessed over-the-counter services provided by the Government of Alberta. |
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| Advancing the Inclusion of Persons With Disabilities |
12/1/2002 |
Author: Government of Canada
Sponsor: Government of Canada
Key topics: Disability, channel
An excellent overview of government programs in relation to persons with disabilities, with a particular emphasis on outcomes and indicators. |
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| Best Practices: Multi-Channel Integration |
6/20/2003 |
Author: Service Transformation Committee
Sponsor: Government of Canada
Key topics: Channels, Service Delivery
A thirty slide presentation on best practices within the private, federal public, and provincial public sectors concerning multi-channel integration. |
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| Building a Public Sector Benchmarking Framework for Citzen Satisfaction Results |
11/1/2000 |
Author: Isobel Alice O’Connell
Sponsor: N/A
Key topics: Satisfaction, Service Delivery, Perceptions
A benchmarking framework will enable public service organizations to compare themselves against similar services across governments, and allow them to determine how well they are performing in relation to similar public sector services. |
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| Canada Student Loans Program – HRDC Client Satisfaction Survey |
7/1/2002 |
Author: Compas Inc.
Sponsor: HRDC
Key topics: Citizen-centred, Expectations, Focus Groups, Perceptions, Satisfaction, Usage, Youth
Tests satisfaction with CSLP programs and services for clients with recent interactions including those who are in collection. Identifies and ranks areas of concern as well as improvement suggestions. |
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| Canada Student Loans Program HRDC Client Satisfaction Survey |
1/7/2002 |
Author: Compas Inc., Goss Gilroy
Sponsor: HRDC
Key topics: Channels, Citizen-centred, Satisfaction, Service Delivery
Satisfaction survey for clients in the CSLP program. Results reflect first few months of new program, shifting from risk-shared loans in conjunction with banks to a direct loan service from CSLP staff, contracted agents and provincial partners. |
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| Canadian Retirement Income Calculator (CRIC) Usability Testing |
1/1/2003 |
Author: Phase 5
Sponsor: HRDC
Key topics: Focus Groups, Internet, Satisfaction
Research report conducted for HRDC on the Canadian Retirement Income Calculator (CRIC) covering citizen opinions on its navigation, content, layout, and structure of the tool. |
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