"Voice of the Customer" (VoC) is a term used to describe the in-depth process of capturing a customer or citizen's expectations, preferences, and experiences. While we know and recognize the importance of engaging with citizens, how do we evaluate interactions across phone calls, Web chat, emails, social media and surveys?

Join us for this informative Webinar and learn about the crucial role of Voice of the Customer initiatives.

Participate and learn about:

• The emerging capabilities and opportunities of digital channels of service delivery.
• Real time speech and data analytics.
• The challenges that private and public sector face today.
• The value of initiating a Voice of the Customer, Voice of the Citizen program.

Register today and begin to think through the emerging capabilities and opportunities of digital channels of service delivery!