What is the ICCS?
We are a not-for-profit organization dedicated to improving service delivery for Canadians when interacting with all levels of government. We champion a people-centered approach in the public sector through our activities:
- provide a neutral platform for inter-jurisdictional collaboration and shared learning for the public service delivery community in Canada;
- provide strategic planning and secretariat services to senior public sector leadership teams focused on pan-Canadian collaboration;
- monitor and measure the progress of the Canadian public sector in improving satisfaction with service delivery; and,
- promote cost-effective public-sector service delivery through sharing of best practices, approaches, tools, and publications.
Features
PARTNERSHIPS
Meet our Board of Directors Series
The ICCS is pleased to introduce you to members of our Board of Directors. Meet Paul N. Wagner, who is a chief executive officer with the Government of Canada. We are grateful for his expertise and leadership in advancing citizen-centred service priorities of all levels of government across Canada.
LEARNING
Service Improvement Bootcamp
Are you ready to take your organization to the next level? The ICCS Service Improvement bootcamp is designed to streamline your operations, boost productivity, and enhance client satisfaction. Learn more and sign up!
PARTNERSHIPS
Partnering across jurisdictions to improve digital service delivery
Read about how CDS collaborates with many teams across all levels of government to share expertise and learn from each other about approaches to public service delivery in Canada.
